See our policies below

JIAS Toronto is committed to providing persons with disabilities with equal opportunities and standards of services in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and all AODA additional requirements. These services will be provided in a manner that respects dignity, independence, integration and equal opportunity. This policy shall apply to all client constituents as well as all employees, volunteers, and others who deal with the public on behalf of the Agency. We are compliant with AODA. To see our full policy, please click here.

Your feedback is important to us. Our goal is to meet and exceed client expectations while serving clients with disabilities and to ensure equal access and opportunities for all.

Comments on our services regarding how well those expectations are being met are welcome and appreciated. Any questions can be directed to us by email at info@jiastoronto.org, by calling (416)630-6481, or can be mailed to:

JIAS Toronto
Lipa Green Centre
4600 Bathurst Street, Suite 325
Toronto, ON  M2R 3V3

JIAS Toronto strives to create a positive environment with mutual respect, open communication and free from harassment. We have policies and procedures to prevent workplace violence and harassment and to manage situations involving violence and harassment.

Our Prevention of Harassment in the Workplace Policy was designed to assist JIAS Toronto with compliance requirements (in effect June 15, 2010) of Bill 168 amendments to the Ontario Occupational Health and Safety Act.

Policy Statement: JIAS Toronto is committed to maintaining a safe and secure Workplace for all individuals in the Workplace, and under no circumstances will JIAS Toronto tolerate harassment toward any individual in the Workplace.

All individuals in the Workplace have a right to work in an environment free from harassment. In furtherance of JIAS Toronto’s goal of promoting a harassment-free environment, JIAS Toronto hereby establishes the following guidelines:

  • Each and every individual is responsible for creating and maintaining a harassment-free Workplace;
  • JIAS Toronto will not tolerate harassing behaviour from employees, contractors, visitors, guests, or any others that attend at the Workplace; and
  • Every employee, volunteer, contractor, or visitor conducting affairs at JIAS Toronto’s Workplace shall be made aware of this policy, and JIAS Toronto shall make every possible attempt to communicate its commitment to a harassment-free Workplace.

Privacy Policy

JIAS Toronto (JIAS) is committed to protecting your personal information. We highly value your trust and recognize that maintaining this trust requires that we be open and accountable in our treatment of your personal information that you share with us.

Everyone at JIAS must comply with this Privacy Commitment to you and with our Corporate Privacy Policy.

Like many non-profit organizations, our work involves the handling of personal information which may be used to distinguish, identify, or contact individuals. This information includes whether an individual participated in JIAS’s and other programs, whether and how much an individual has donated to JIAS, and an individual’s private contact information.

Respecting privacy and safeguarding the integrity of personal information is a foremost priority. Our responsibility is to limit the use of personal information solely to what we legitimately need to do our work. For example, we need personal information to:

  • Conduct our fundraising campaigns, which includes understanding our donors and communicating with them information about our work and how they can be involved
  • Properly administer pledges and gifts from our valued donors
  • Provide and enhance the programs and services we deliver to our clients
  • Aggregate so that we can conduct research and evaluation on the impact of our work


JIAS collects personal information when, for example, you:

  • Participate in programs and services
  • Visit our website, sign up as a volunteer, subscribe to JIAS newsletters and updates, and other interactive communication you engage in on our website

JIAS’s web pages contain online forms that allow visitors to make a donation. The personal and credit card information provided on these forms are used only to process these donations.

When you access JIAS’s website whether by computer, mobile phone, or other device, we automatically collect certain information about your use of our website, using technologies such as cookies. This information may include, without limitation: geographical location and IDs of your computer, mobile, or other device; bandwidth used; system and connection performance; browser type and version; operating system; referral source; length of visit; page views; IP address or other unique identifier for your computer, mobile phone, or other device; your mobile carrier. A third-party cookie is one that is set by another website or social media platform that you use when you visit JIAS’s website, and these cookies are often used to track users across multiple websites. JIAS uses third-party cookies to establish or maintain ongoing relationships with visitors to our website. Visitors who have concerns about these cookies can activate third-party cookie blocking offered by most browsers.

JIAS collects and analyzes website usage data strictly for internal purposes, and we use Google Analytics, among other services, to analyze the data.

JIAS does not sell, rent, exchange, or otherwise disclose any personal information that we collect to third parties. Personal Information will not be used or disclosed for purposes other than those for which it was collected, except if we get your consent, or as required or permitted by law.

When we choose to have certain services provided by third-party providers, such as donation payment processing services, we select providers very carefully. We take all reasonable precautions to ensure that the service provider protects your personal information.

Our privacy commitment includes protecting your personal information with security safeguards appropriate to the sensitivity of the information. For example, we use password protocols and secure websites to protect personal information, and our software is routinely updated to maximize protection of confidential information. Our employees are required to sign confidentiality agreements, and reasonable safeguards are in place to ensure that the information is not accessed, disclosed, or shared more widely than is necessary. We also take measures to ensure the integrity of the information you provide.

Contacting JIAS

If you want to know about the specific, personal information we have about you, or you wish to update that information so it is accurate, please let us know.

Although you can use the ‘unsubscribe’ link at the bottom of our email, you can also send us a request that we no longer contact you by email or other forms of communication.

If you have questions, comments, or concerns about your personal information or JIAS’s privacy practices, please contact us at  info@jiastoronto.org or at:

JIAS Toronto
4600 Bathurst Street, Suite 325
Toronto, ON  M2R 3V3

Frequently asked question about our Privacy Policy

What information do you collect on donors and why do you collect it?

We collect the following information:

Names, addresses, phone numbers, email addresses, and business contact information, as well as credit card and banking information to process gift receipts. Donor information and contact history help us understand our donors, enhance our donor services, evaluate our programs and processes, and provide efficient services.

The information we collect is used to process donations, keep our donors informed about the activities of JIAS, and ask for support for our mission. If you are on our email list, for example, we may use your email address to display JIAS activities on external websites and other social media platforms that you visit.

What is a website cookie?

A “cookie” is a resource created by your browser in order to remember certain pieces of information for the web server to reference during the same or subsequent visit to the JIAS website. Cookies are used for many purposes, such as to track language preferences, provide customized web page content, and display website navigation history. A third-party cookie is one that is set by another website and often used to track users across multiple websites. JIAS uses third-party cookies to establish or maintain ongoing relationships with visitors to our website. Visitors to the JIAS website who have concerns about these cookies can activate third-party cookie blocking, which is offered by most browsers.

Can all JIAS staff see my information?

Staff members have restricted access based upon their need to know information in order to perform their job duties.

To request a copy of your personal information, you can email info@jiastoronto.org, or write to JIAS at:

JIAS Toronto
4600 Bathurst Street, Suite 325
Toronto, ON  M2R 3V3

How do you protect my information?

All staff members receive privacy training to ensure that they are able to follow our Privacy Policy and procedures. In addition, they are required to sign confidentiality agreements on a regular basis as a condition of their employment. Information is stored in locked files and secure computer systems. Discarded personal information is shredded or otherwise securely destroyed.

Do you sell, rent, or trade your fundraising list?

JIAS does NOT sell, rent, or trade its donor lists or any personal information.

I prefer not to receive information or fundraising requests from JIAS – what can I do?

Please write to us at:

JIAS Toronto
4600 Bathurst Street, Suite 325
Toronto, ON  M2R 3V3

Or, you can send an email to info@jiastoronto.org

What can I do if I am concerned about the way my personal information has been handled?

JIAS values the relationship and trust we have with our donors. We take all inquiries and concerns seriously. We are available to speak to you about your concern or to review your personal information with you.

JIAS follows the guidelines set out by the CRA for tax receipts.